From: "Jeanne & Dave Cockcroft" <jballoon@gte.net>
To: "Melanie Binkley" <applause2x@earthlink.net>,
Subject: RE: What would you say?
Date: Thu, 12 Jul 2001 07:36:07 -0700

Dear Melanie,
   We have this problem alot with people.  So much so that I finally wrote
up a balloon care card and replacement policy.  We give them to everyone who
walks out the door with balloons and on deliveries.  It basically says that
balloons are fragile.  We talk about static (that thing you can't see and
causes everyone to go crazy asking, "why did that balloon pop?!), low
ceilings, sharp objects, etc.  We also say that we cannot deliver to replace
a broken balloon.  We tell them, that we will replace broken balloons, but
they must bring in the ribbon with a part of the broken balloon attached.
There are those who let go of the ribbon and the balloon goes "bye bye" and
they think they can sucker you into giving them more for free!

  There is always that one client who thinks you owe it to them to drive out
to them (30 to 45 min. away) and won't quit badgering you until you do.
Maybe they do call up the tire company when their tire blows and want them
to come out and replace it?  I've never been able to get McDonald's to come
deliver the item they let out of my bag at the drive through either. LOL.  I
have a hard time being patient with those kind of people.  But, don't let
them hammer you into going out to replace one balloon.  I wouldn't have
returned the call, by the way, Melanie.  I would just act like it was too
late that day when I got the message and maybe call them the next day and
offer a credit on their next order or tell them to come in and give them
another balloon.

Why is it always the fancy balloon in a bouquet that pops?  The gumball
always takes the hit!

You hit on one of my pet peeves.  Thanks for letting me vent!

Jeanne Cockcroft, CBA

Balloon Designs by Jeanne
2844 E. Thousand Oaks Blvd.
Thousand Oaks, CA, USA
888-996-3751 or 805-496-3751
http://balloonsbyjeanne.com
jeanne@balloonsbyjeanne.com