From: "Michael Wolfe" To: MPadgitt@aol.com, balloondeco@fooledya.com Subject: Re: Pioneer's address Date: Sun, 20 Jul 1997 09:54:52 PDT Margie, The last time I returned a bag of Qualatex balloons to my distributor, they just looked at me and told me to do it myself. AND how are THEY going to look out for others - by opening each bag and checking for themselves. Yeh! Right! When you have a problem with a product the best thing to do is go directly to the source - the manufacturer. Threw out a bag of balloons? How silly of you! What if the only balloons that were defective were in the top part of the bag and the bottom of the bag had good ones? Now you will never know. If you think for one minute that it was just a single bad batch . . . think again and LISTEN to what everyone else is saying. How long has this type of thread been going on with this list. I looked back on my previous messages and it goes back about 8 months. Get with the program, girl! Things are not getting any better as far as I see. For those of you that haven't had any problems . . . . perhaps you do low volume. We have a very high volume decor and delivery shop and are tired of all the complaints from our crew about popping and breakage. That is why we switched to BSA. We haven't had any such problems lately - maybe one to two balloons per bag. That's tolerable - not this 48 or 32 or whatever. Any breakage or defects are not good - those are my profits. Let's see Pioneer start reimbursing those of you for your hard earned dollars that you see on the floor and in the waste basket - and I am talking dollars $$$ -not replacing it with more bad product! And how about the way it makes you look in front of your customer? You could lose business because of it. The customer may think that you are trying to get rid of old product or cheap product and decide to call another company instead of you for their next order. Mike Wolfe PartyTrends From: MPadgitt@aol.com Date: Sat, 19 Jul 1997 16:00:53 -0400 (EDT) To: balloondeco@fooledya.com Subject: Re: Pioneer's address Eric; You should probably go to the supplier that you purchased them from- they will return the balloons for you. This way, you can let them know you had a problem with that batch and they can look out for others. I have been using Qualatex balloons with very few problems compaired to other brands, but recently had an 11" bag that was bad, too. I just threw it out because we were so busy (shouldn't have done that). I am sure that it was just a single bad batch, though. Margie Padgitt, CBA Balloon Events ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com