From: "Theresa Jordan" <parrots@netdirect.net>
To: <balloondeco@balloonhq.com>, <balloondeco-d@balloonhq.com>
Subject: Re: balloondeco-d Digest V00 #17
Date: Mon, 17 Jan 2000 22:17:59 -0500

Hi all;

I didn't mean for the questions about Flowers to become an "issue", (per se)
so I thought I probably should post an update..... I spoke with Maxine this
morning, she was very cordial and helpful in explaining the reasons for
requiring
the shipping up front.  They apparently -have- been "burned" in the past,
and been given
bogus orders that were quite large....... it makes sense that they would
want
payment first before spending the man hours to put together a large order;
and to
avoid having to spend even more man-hours to re-stock if it were a bogus
order.

Also the fact that it is a first-time order contributes to the necessity for
caution, and
I completely understand their reasoning.  While a large portion of our sales
from our
previous business were mail order, they were almost all items that were
either singular
in nature that we already knew the weight of (cages) or numerous small items
that could
be sent in a box via USPS, enabling us to calculate shipping fairly
accurately before
even packing.

At any rate, the "problem"(?) has been resolved to everyone's satisfaction,
and my order
is being shipped tomorrow.  ;)  I was impressed with their committment to
customer service,
and am quite happy with the outcome.  Thanks to everyone who sent opinions
and suggestions;
I really appreciate your taking the time to write them.

Theresa Jordan
Balloons 'N Stuff
IN   USA