From: Proairhead@aol.com
Date: Tue, 16 May 2000 16:27:29 EDT
Subject: Rude Hall Managers- Need help
To: Balloondeco@fooledya.com

Hello All-
  This seems to be my week. One rude person after another, but today took the 
cake. 
   I was at a banquet hall, in a meeting with a bride, she had colors chosen 
and the final decisions made of what she wanted...we were doing the fine 
tuning at the point the hall manager came over to us and said to her, "Stop 
and see me before you leave... I want to show you our new stuff, we can do 
trees with lights. lattice, candelabras and fountains and we have a gal who 
can do balloons for a lot cheaper than those ARTIST balloon people."... He 
than handed her small photo album of pictures right in front of me and said 
"Look at this." In the album were PICS of all the above mentioned items and 
some really poorly done string of pearl arches and mis-sized balloon table 
tragedies, with little stickers that said $3.50 a table.
    I really had to fight the urge to slap the man.  I have worked this hall 
for years and they are under new management. I have only introduced myself to 
the new owner at this point and have never seen this man before. I did not 
want to be unprofessional in front of my client and confront him on the 
spot... I am just wondering how you guys would handle this. I usually do not 
meet clients at the halls...I have them come my office or I go see them since 
I keep a file (with photos) on every hall, hotel, banquet room, etc., around 
my area, so this type of rudeness was a total shock to me...... I got the 
order from the client and she was uneasy as well...... we just kinda grinned 
at each other.....but had it been a 1st meeting and with a price shopper 
........who knows?
    Any ideas on how I should approach, reproach, educate or confront this 
guy tactfully and stay professional while inside I deeply want to scream at 
him?

 Thanks!
Joyce

 Joyce Stephens
 Balloons*Balloons*Balloons
Award Winning Balloon Artistry
Serving Central Pennsylvania