From: "dyrw" <dyrw@jvlnet.com>
To: "balloons" <balloondeco@balloonhq.com>
Subject: Help, this client scares me!!!
Date: Wed, 17 May 2000 08:13:26 -0500

Hello,
I have a client I need your advice on please.  The local car dealer owner
calls us to order him printed logo balloons, uninflated.  I told him the
price I could get them for and he agreed.  Then he said he could get them
cheaper and gave us the book he is ordering from.  He doesn't care about how
good the ballons are, doesn't care if it pops when the kid leaves the store
with it.  He just wants to give the kid a balloon and thats all.  So when I
told him the price again he said why should he have to pay this higher price
since he gave me a book which showed lower prices.  I then asked him why he
wanted me to place this order for him as his sec. could do this for him much
cheaper.  His response was he wanted to give us the business.  So when I
picked out his balloons I found I had several choices of the car logos....
so what do I do I call him to double check which ones he wanted.  I think
that is offering good service isn't it???  He then gets upset and says he
has never had so much trouble ordering balloons before and he just wanted me
to make all the choices and just get him his balloons.  And as far as the
price I should charge him what "I think is fair"  I have his charge card
number.  The problem is he can make or break me in my small town as he has
"power" to say.  I have no idea why he is doing this or if for some odd
reason he is testing me.  HELP and I would greatly like to know your
thoughts on this.  This scares me.
Thanks,
Theresa H