Date: Thu, 18 May 2000 09:40:07 +1000
Subject: Re: Help, this client scares me!!!
From: bizballoons <balloons@magna.com.au>
To: dyrw <dyrw@jvlnet.com>, Balloon Headquarters <balloondeco@balloonhq.com>

dyrwDon Dixon

> Hello,
> I have a client I need your advice on please.  The local car dealer
owner............. This scares me.


G'Day from Downunder,
Auto dealers seem to think they have a black belt in intimidation.
That's the nicest thing I can say about them!

Someone recently wrote on this list;
"You buy cheap - you sell cheap - you get cheap (customers)."
Seems to me that this line applies in this instance. You are falling into a
trap! Not good for the image of your company, is it?

Sorry if I sound a little harsh, but .... This all boils down to one thing;
Who is running your business?
Do you have the ability and resolve to MANAGE your customers?
Or, will you allow the customer to MANAGE you?

Your business doesn't need to bend down to pick up the pennies this man will
toss at your feet. Persue other (high end) sales and earn a superior
reputation to the auto dealer in town. Then tell us who has the REAL power.

Don & Dolly Dixon  CBAs
Business of Balloons
Sydney - AUSTRALIA
Don's Web Site  www.bizballoons.com
Dolly's Web Site  www.celebrating.com.au