Coming events for balloon artists
From: Mrparty98@aol.com
Date: Tue, 15 Feb 2000 14:09:59 EST
Subject: inflators
To: Balloondeco@fooledya.com


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can anyone advise me on any other air inflators (triple) that cost less then 
the conwin triple?  or should i just buy the conwim?  are the conwin products 
worth the value?????  thanks

Marshall

Mrparty98@aol.com

Mr.Party 
PO Box 9085
Bardonia, NY 10956
(914)425-1937

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From: TDperk348@aol.com
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Date: Tue, 15 Feb 2000 12:30:18 EST
Subject: Refundsrs
To: Balloondeco@fooledya.com
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Valentine question:
A customer placed a valentines order  for delivery.  It was my impression 
that the recipient was going to be there at least till 5:00.  Well it was 
3:40 and his bouquet still hadent been delv'd.  Well the person ordering 
called to to say he was leaving in 5 minutes.  We were out the door to 
deliver it, but with traffic and driving time, it would have taken at least 
15 minutes.  Needless to say, she decided to cancel her order, and asked to 
just credit her credit card.  Now her order was already made up.  You 
know...supplies and labor.  There always seem to be at least one negative 
incident on thiese busy days.
??? Do I credit her the full amount or take out a fee for my time/materials.  
??? Does anyone offer  a refund or not a refund for Valentines day?  - Iguess 
that would depend on whose fault it was.   I guess I should make a general 
cancellation rule.  
Can anyone advise ASAP, I'm sure she will be calling today to confirm her 
credit.
Thanks
Theresa-"The Balloon Lady"
Tampa


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