From: "jeff  rhoads" <pyrofxguy@email.msn.com>
To: <balloondeco@balloonhq.com>
Subject: RE: Advise on refunds
Date: Tue, 15 Feb 2000 16:58:35 -0800

I run my balloon business like I expect to be treated in a restraint... If I
don't like the food I send it back and don't expect to be charged, likewise
for slow, late or poor service. Sometimes its just a mistake but usually the
restraint doesn't charge unless I'm satisfied. I had a decorating job once
that was about $1200.00 worth of decor... the client wasn't happy and it
turned out he wanted something totally different. I told him "no charge" and
removed the decor, I also recommended someone else who could provide the
type
of non-balloon decor he really wanted. It was the first time I had a client
dissatisfied with my work. That guy is now one my biggest and most loyal
clients, he has sent thousands of dollars worth of business to me. My point
is that sometimes you have to bite the bullet and eat mistakes even when
they aren't your own. It's a small price to pay for the good will and
loyalty it develops.

Jeff Rhoads
Far West Productions
Orange,CA