From: "Professor Twist" <samriklown@hotmail.com>
To: Gogoclown@aol.com
Subject: Re: Clown complaints
Date: Mon, 12 Feb 2001 20:32:29 -0600

>From: Gogoclown@aol.com
>To: <patinthehat@ballooncreations.com>, <balloon@balloonhq.com>
>Subject: Re: Clown complaints
>Date: Mon, 12 Feb 2001 19:55:42 EST
>
>If you only book one in 10 calls, you need to work on your phone skills.  I 
>book about nine in every 10 calls.  (That doesn't count the ones I have to 
>turn away because I'm already booked.)
>
>Arla Albers
>a.k.a. Go-Go the Clown

Arla,
I've got to ask a serious question here; Do you often get accused of 
sharking others business? I mean 1 out of ten calls isn't spectacular, but 
it's not unreasonable. 5 out of ten is still pretty incredible, but around 
here, if someone is booking 9 out of ten calls, the competition is either 
non-existent, horribly lacking in skills and manners, or the person booking 
all the shows is horribly underpriced. I never boast that I book 9 out of 
ten shows. It makes me look like I am not charging enough. I am booking 
roughly 7 out of ten show calls I get, so I am seriously thinking about a 
price increase in the future. 90% of all our bookings come from people who 
have seen us at any of a number of events in the metro Birmingham area, 
couple that with a slick promotional packet, and incredibly good phone 
skills on the part of my wife, we have a rather high booking average.
But I don't think it's right to point fingers and say 1 out of ten is a bad 
number. If they get 100 calls a week, that's still ten confirmed bookings! 
You can do the rest of the math from there.
Anyhow, that's all I've got to say about it.
Hoping ya'll have a great time at T-Jam!
Stay Twisted
Chris "Professor Twist" Burch