The Balloon Council
Date: Thu, 27 Jan 2000 18:50:45 -0500
From: "Fresh Ideas, Inc" <freshideas@home.com>
To: "Barrucci Sr., Donald" <Donald.Barrucci.Sr@fmr.com>
Subject: Re: Bold and rude

I don't believe they are members of QBN, yet.

Asking them not to conduct business at our both with
customers all around us would not have been the professional
thing to do either. It would only draw attention to the
situation and away from the customers, were it should be
focused. 

Focusing on the customers and keeping our cool is what
helped turn this into a positive outcome for us and at the
same time created a negative image for the other company.
Our image remained professional, upbeat, positive, and full
of Fresh Ideas.

BTW - I have contacted the company and informed the owners
of the incorrect behavior.

Calvin McMichael
Fresh Ideas, Inc.
Baltimore, MD
freshideas@home.com
 

"Barrucci Sr., Donald" wrote:
> 
> One thing I would do is find out if the other company is a member of QBN. If
> they are I would report them to QBN for violation of the QBN code of ethics.
> 
> Another thing I hope I would have done is to have asked them to not to do
> business at our booth. Regardless of the outcome, they should have been
> asked to leave the area. You paid to have the booth (or supplied decorations
> in lieu of payment) and they did not.
> 
> Don Barrucci, CBA
> Parties of Woburn
> Woburn MA